Recorded Statements: What We Ask vs. What We’re Looking For
Recorded statements make a lot of drivers nervous, but they’re not traps or interrogations. They’re simply a way for adjusters to reconstruct the crash. Here’s what those questions actually mean — and what insurance investigators are really listening for.
Signs of Insurance Fraud
Insurance fraud rarely looks like a Hollywood scheme. More often it’s a small lie, an exaggerated injury, or a story that changes after the check is issued. Here’s how adjusters recognize the warning signs—and why fraud almost always backfires.
Real-World Examples: When the Story Falls Apart
Insurance fraud doesn’t always look dramatic. Sometimes it’s a sudden injury that appears after a check is issued, a mysterious hit-and-run that turns out to be a yellow parking barrier, or a driver who forgets their own social media post. Here are three real insurance claims where the story didn’t survive the investigation.
A Day in the Life of a Claims Adjuster
What does an insurance adjuster actually do all day? From reviewing accident reports and gathering statements to coordinating repairs and evaluating injury claims, here’s a real look at a day in the life of a bodily injury claims adjuster—and why claims sometimes take longer than drivers expect.
I Investigate Car Accidents for a Living (The Company Doesn’t Matter)
What does an auto liability adjuster actually do? An Oregon claims adjuster explains how car accidents are investigated, how liability is determined, and why the insurance process works the way it does. A candid look behind the scenes of the claims industry.